Responsible Gambling Policy

At HAHA Spin we are committed to keeping play safe and under control. We want players to enjoy their time with us and to make informed, responsible choices. This page explains the tools and measures we provide so you can manage your account activity, protect yourself from harm, and find help if you need it.

Our player protection principles

We promote safer gambling by making options clear and easy to use. We encourage account holders to set limits, take regular breaks, and verify identity where required. We also train our support team to spot signs of potential harm and to respond quickly and respectfully when a player asks for help.

Activity-control tools

We offer a set of in-account controls so you can tailor your play to suit your needs:

• Deposit limits - set daily, weekly or monthly caps to control spending.
• Session limits - restrict the length of individual sessions or set reminders to take a break.
• Loss limits - place a ceiling on how much you can lose in a chosen period.
• Reality checks - receive periodic prompts showing time played and activity.

Limit changes are immediate in most cases, and in some instances may take a short period to come into effect to prevent misuse.

Deposit and loss controls

All players can set deposit and loss limits from their account settings. Limits can be increased or reduced as required, and we recommend starting with conservative levels that reflect your entertainment budget. If you need help setting appropriate limits, our support team can guide you through the options.

Time-out and self-exclusion

If you need a temporary break, you can use a time-out to suspend access for a fixed period. For longer-term protection, self-exclusion blocks access to the account for a set timeframe and stops marketing contact. Self-exclusion is a significant step and cannot be reversed immediately once applied.

Recognising signs of harmful play

Common indicators that it may be time to seek help include chasing losses, playing longer than intended, borrowing money to gamble, or neglecting work or personal responsibilities. If you or someone you know shows these signs, consider using our control tools and contacting support for advice.

Practical tips for staying in control

• Set affordable deposit and loss limits and stick to them.
• Use session timers and take regular breaks.
• Avoid gambling when tired, stressed or under the influence of alcohol.
• Keep your banking and passwords secure and separate from gambling activity.

Professional help and support organisations

If you need further support, professional organisations are available free and confidentially. In the United Kingdom these include BeGambleAware and GamCare, which offer counselling, practical tools and helplines. If you are concerned about someone else, these services can advise on next steps and local support options.

If you would like help from our team to use any of the tools on this page, contact our support centre and we will assist you without judgement.